Refund policy

Refunds

Refunds and Returns Policy

Last Updated: August 6, 2025



At The House Aberdeen, we strive to ensure your complete satisfaction with our luxury spa treatments, hair salon services, and gift vouchers. This Refunds and Returns Policy outlines your rights and our procedures for cancellations, refunds, and exchanges, in compliance with the UK Consumer Rights Act 2015.


1.⁠ ⁠Spa and Hair Salon Services

  • Cancellations: You may cancel a booked spa treatment or hair salon appointment free of charge up to 24 hours before the scheduled time. To cancel, please call us at +44 1224 586699. Cancellations within 24 hours will incur a 50% charge of the service fee, as we reserve the time slot for you.

  • No-Shows: Failure to attend a booked appointment without prior notice will result in a 100% charge of the service fee.

  • Unsatisfactory Services: If you are not satisfied with a service, please notify us within 7 days by contacting +44 1224 586699 or emailing [insert email]. We may offer a complimentary re-treatment or a partial/full refund at our discretion, provided the issue is reported promptly and reasonably.

  • Craigendarroch Bookings: As bookings for Craigendarroch services are made exclusively by phone, cancellations or changes must also be made via phone at least 48 hours in advance. The same cancellation and no-show policies apply. If you book the wrong premises, you will be charged the full amount of the service. 


2.⁠ ⁠Gift Vouchers

  • Non-Refundable: Gift vouchers are non-refundable and non-exchangeable for cash, as stated in our FAQs. They are valid for 12 months from the date of purchase and cannot be extended.

  • In-Person Redemption: Gift vouchers can only be redeemed in-person at The House Aberdeen, not online.

  • Unused Vouchers: Expired vouchers cannot be redeemed or refunded. Please ensure timely use within the 12-month validity period.


3.⁠ ⁠Patch Tests and Allergic Reactions

  • Certain treatments require a patch test to prevent allergic reactions, as noted in our FAQs. If you experience an adverse reaction despite a patch test, please contact us within 48 hours. 

  • If failure to have required patch test for your treatment 48 hours before your appointment you will not receive your appointment service and will be 100% charged.


6.⁠ ⁠Contact Us

For questions or refund requests, reach out to:


We reserve the right to update this policy. Changes will be posted on our website.